Terms of service

1. What Swoontales is

Swoontales.tv is operated by Riseforward Ltd., Level 1, Blue Harbour Business Centre, Ix-Xatt Ta' Xbiex, Ta' Xbiex XBX 1027, Malta.

Swoontales.tv streams short vertical series. Some episodes are free; others are unlocked with coins or included in a VIP subscription.

You can browse and watch free episodes without an account. Paid content requires an account so purchases stay attached to you.

2. Accounts

You are responsible for keeping your password safe and for everything done through your account.

Browsing starts as a guest. If you create an account afterwards, the guest balance and unlocked episodes move with you.

We may suspend an account that abuses the service, attacks it, or resells access.

3. Coins

Coins are a prepaid balance used to unlock individual episodes. They have no cash value and cannot be transferred, sold, or exchanged for money.

An episode unlocked with coins stays unlocked for that account.

Coins do not expire while the account is active.

4. VIP subscription

A VIP subscription opens every episode in the catalog for its term and lifts the quality limit.

Episodes you unlocked with coins remain yours after the subscription ends.

Subscriptions renew automatically until cancelled. Cancelling stops the next renewal; the current term runs to its end.

5. Payments and refunds

Prices are shown before payment and include taxes where required.

Because content is delivered immediately, coin purchases are generally final. Where consumer law gives you a right to withdraw, that right applies and overrides this paragraph.

If something was charged in error, write to us and we will sort it out.

6. What you may not do

Do not download, record, re-upload, or redistribute the videos.

Do not bypass or attempt to bypass the paywall, share links to paid content, or automate access to the service.

Comments must not contain unlawful, hateful, or harassing content. We remove what breaks this and may block repeat offenders.

7. Content and rights

All series, episodes, artwork, and the site itself remain the property of their rights holders. Watching does not transfer any rights to you.

Comments you post stay yours, but you allow us to display them on the service.

8. Availability

We aim to keep the service running but do not promise it will be uninterrupted or error-free.

The catalog changes over time. A series may be added or removed. Episodes you have already unlocked stay available to you while the service operates.

9. Changes to these terms

We may update these terms. Meaningful changes will be announced on the service before they take effect.

Continuing to use Swoontales after a change means you accept the updated terms.

10. Contact

Questions about these terms go through the support form.

11. If you live in the United States: arbitration and class action waiver

This section applies only if you live in the United States. If you live anywhere else, it does not apply to you.

Contact us first. If you have a dispute, write to us before doing anything else: describe the problem, enclose the relevant documents and information, and say what outcome you propose. Write to us at the address in section 1 of these terms, or through the support form. If we have a dispute with you, we will write to the contact details on your account.

If the dispute is still unresolved after 60 days, it goes to arbitration as set out in this section. You and we both understand that we would otherwise be free to go to court and have a judge or jury decide the case, and we each choose arbitration instead.

BINDING ARBITRATION AND CLASS ACTION WAIVER — U.S. USERS ONLY. PLEASE READ THIS SECTION CAREFULLY: IT LIMITS YOUR RIGHT TO GO TO COURT.

Agreement to arbitrate. If you live in the United States, you and we agree that any dispute, claim or controversy arising out of or relating in any way to Swoontales, its content, our privacy practices, these terms, or this arbitration agreement will be decided by binding arbitration, except that either of us may use small claims court as described below. Arbitration is less formal than a court case: a neutral arbitrator decides instead of a judge or jury, there is less discovery, and courts review the result only in very limited circumstances. This arbitration agreement continues after these terms end.

BY ACCEPTING THESE TERMS YOU AGREE THAT THE U.S. FEDERAL ARBITRATION ACT GOVERNS HOW THIS SECTION IS INTERPRETED AND ENFORCED, AND THAT YOU AND WE EACH GIVE UP THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO TAKE PART IN A CLASS ACTION.

Notice of claim before filing. Before starting arbitration, the party with the claim must send the other a written notice of claim by overnight courier. If you are the claimant, send it to Riseforward Ltd. at the address in section 1, with a copy by email to swoontales@riseforward.biz. If we are the claimant, we send it to the address on your account. The notice must describe what the claim is and what it is based on, and state the specific relief sought. Both of us then negotiate in good faith. If the claim is not resolved to the claimant's satisfaction within 60 days after the notice is sent, the claimant may start arbitration or, where appropriate, bring a claim in small claims court.

How the arbitration works. The arbitration is administered by the American Arbitration Association (AAA) under the AAA rules for consumer disputes, as changed by these terms. The form to start an arbitration is available at adr.org. If you must pay a filing fee to start arbitration, we will reimburse it promptly after we are told that arbitration has started, unless your claim is for more than US$10,000. Neither side will tell the arbitrator the amount of any settlement offer during the arbitration.

Unless we agree otherwise, hearings take place in the county where you live or by video or phone. If your claim is for US$10,000 or less, you choose whether the arbitration is decided on documents only, by a phone or video hearing, or by an in-person hearing under the AAA rules. If your claim is for more, the AAA rules decide whether you get a hearing. However it is conducted, the arbitrator must give a written decision explaining the essential findings and conclusions behind the award.

YOU AND WE EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.

Unless both of us agree otherwise, the arbitrator may not combine the claims of more than one person and may not preside over any class or representative proceeding. If this class waiver is found unenforceable as applied to any claim brought by any individual, this entire arbitration section is void.

The arbitrator may grant declaratory or injunctive relief only to the individual party who asks for it, and only as far as that party's own claim requires.

Instead of arbitration, either of us may bring an individual claim in small claims court, if the claim qualifies.

YOU MAY OPT OUT OF THIS ARBITRATION SECTION WITHIN 30 DAYS AFTER YOU FIRST USE OR TRY TO USE SWOONTALES (OR, IF YOU ALREADY HAD AN ACCOUNT WHEN THIS SECTION WAS ADDED, WITHIN 30 DAYS AFTER WE TOLD YOU ABOUT IT). TO OPT OUT, SEND A SIGNED WRITTEN NOTICE TO swoontales@riseforward.biz OR TO THE ADDRESS IN SECTION 1 THAT SAYS YOU OPT OUT AND GIVES ENOUGH DETAILS FOR US TO IDENTIFY YOUR ACCOUNT. AFTER THOSE 30 DAYS YOU CAN NO LONGER OPT OUT, AND ANY CLAIM MUST GO TO BINDING ARBITRATION AS DESCRIBED HERE. IF YOU OPT OUT, THIS SECTION DOES NOT APPLY TO YOU.

You acknowledge that this arbitration agreement and class action waiver are material terms, and that we took them into account when deciding to offer Swoontales to you.

To the extent the law allows, each of us also waives any right to a jury trial in any lawsuit, arbitration or other proceeding.

If any part of this arbitration section is found illegal or unenforceable, the rest stays in effect — except that if finding a part unenforceable would allow class arbitration, a class action or a representative action, this whole section is unenforceable.